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FAQ (Frequently Asked Questions)

I have an incorrect item in my order, what do I do? 

We have a fully automated returns centre page where everything is listed down.

Please visit our Returns Centre


Delivery has taken longer then expected, what should I do?

Please do not panic, your item is most certainly on it's way. We work with the biggest Dutch postal service (PostNL) for the best shipping possible. 


I sent you an email and haven't received a response, what should I do? Please know we receive a high number of requests and enquiries on a daily basis and as a small team, we're literally run off our feet! We value our customers and will do our best to get back to you as fast as we can. You can always email us twice just to make sure we received it,


For digital marketing enquiries / sponsorship / giveaways / sales pitches / Instagram collaborations, We love enthusiastic messages! please note, only those deemed suitable will be responded to. Please know we thank you for your time and interest in Studio Sassery.


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